CUSTOMER CARE
We want to ensure that each one of our Modish Babe's enjoy every single item! Unfortunately, if you're unsatisfied with any item, our contact info is below.
Have any questions or concerns?
We’re always ready to help!
Call us at
646-651-2052 or 347-764-2336
or send us an email to:
RETURNS
We do hope that you are satisfied with your items you have purchased with us, but we totally understand if you are not and we will gladly exchange or give you store credit for any items that you are returning within 15 days of your purchase
-
Items must have all tags attached
-
Items must be unworn and unwashed with no stains, make up transfers and marks
-
Shoes must be tried on indoors
For hygiene purposes we cannot accept returns for the following:
Any Lingerie (intimate wear)
Bodysuits
Grooming products
Jewelry
FAQ
How do I return an item?
Unfortunately, we do not accept returns at the moment, unless the item is damaged or doesn't fit. If a item is damaged or doesn't fit we offer the option to exchange or receive credit towards your next purchase .
What if I received the wrong item or the item is damaged?
If you received a wrong item or if the item(s) are faulty please contact customer service with pictures attached within 24hrs of receiving the goods so we can investigate.
What is your returns & exchange policy?
Follow these 3 easy steps
Step 1: Observe the item you are returning and make sure it meets the above requirements
Step 2: Pack your item(s)
Step 3: Return your parcel and allow 1-14 business days for an email confirmation of the return or exchange being received.
How do I track my order? & How can I contact your couriers?
Unless the order is placed for next day shipping all orders are shipped through United States Postal Service . We will update you with tracking and contact information of the courier as soon as your order is received.
What are your delivery options?
-
All orders are shipped within 72 hrs of purchase unless you have requested pick up or delivery. Please adhere to business hours.
-
Orders that are placed before 2:00 PM (EST) are shipped out same day.
PRE-ORDERED ITEMS : IF YOU HAVE PLACED AN ORDER FOR A PRE-ORDER ITEM PLEASE ALLOW 1-2 WEEKS FOR YOUR ITEM TO BE SHIPPED. IF A PRE-ORDERED ITEM IS INCLUDED IN MULTIPLE ORDERS THAT YOU HAVE PLACED , WE WILL SEND OUT THE ITEMS WE HAVE IN STOCK FIRST, SO YOU WILL RECEIVE 2 OR MORE PACKAGES ON SEPARATE DAYS. IF YOU WISH TO RECEIVE ALL ITEMS AT ONCE PLEASE CONTACT US VIA EMAIL IN:MODISHLUXEE@GMAIL.COM
( NO REFUNDS OR EXCHANGES ON PRE ORDERED ITEMS BEFORE RECEIVING THE ITEM)